The joke of a driveway inspection

We logged a fault with the NHBC regarding our driveway, the tarmac is crumbling and developing holes.
 
The NHBC informed wainhomes to have an independent inspection carried out, the NHBC had to repeatedly chase wainhomes to have this done, then one day without warning the person showed up.
They did not step foot on my drive, they looked over my boundary line from another plot for a total of 36 seconds and walked away. There was cars parked on the driveway at the time the inspection was carried out. All this was recorded on my CCTV as evidence.

Next Page – Phase two starts and problems begin again